These Terms of Service ("Terms") are a binding agreement between you and OneCoach ("OneCoach", "we", "us", "our") governing your use of our web dashboard at https://app.onecoachapp.io, our iOS and Android mobile apps, and our marketing site at https://onecoachapp.io (together, the "Service"). Please read them carefully. They are written in plain English but are legally binding. How we handle personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.
1. Acceptance of terms
By creating an account, accepting a coach's invitation, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. Eligibility & age
You must be at least 16 years old to use the Service. By using OneCoach you represent that you meet this requirement and that the information you provide is accurate. Coaches must not invite, or enter data about, clients under 16.
3. Description of the Service
OneCoach is a platform for independent fitness coaches and their clients. It provides:
- a coach dashboard (web) for coaches to run their coaching business — managing clients, building workouts and meal plans, creating check-in forms, tracking metrics, and messaging clients; and
- a client mobile app (iOS and Android) for clients invited by a coach to follow their programs, log progress, complete check-ins, upload progress photos, and message their coach.
We may add, change, or remove features over time. OneCoach provides the software platform only; it does not provide coaching, fitness, nutrition, or medical services.
4. Coach–client relationship & responsibilities
OneCoach is a tool used by coaches; OneCoach is not a party to the relationship between a coach and their clients.
- Coaches are solely responsible for their coaching services, content, programs, and advice, for the accuracy and legality of what they provide, for their own lawful basis and privacy notice for client data, and for complying with all laws applicable to their business. As described in the Privacy Policy, the coach is the controller of their client data and OneCoach acts as processor on the coach's behalf.
- Clients receive coaching from their coach, not from OneCoach. Any agreement, payment, or dispute about coaching itself is between the client and the coach.
- OneCoach provides no medical, health, fitness, or nutritional advice and does not endorse or verify any coach or their content. See the health & medical disclaimer in Section 10.
5. Accounts & security
You are responsible for keeping your account credentials confidential and for all activity under your account. Provide accurate information and keep it up to date. Notify us immediately at support@onecoachapp.io if you suspect unauthorized use of your account. We may suspend or disable accounts to protect the Service or other users. You are responsible for the security of the device you use to access the Service.
6. Acceptable use / prohibited conduct
You agree not to:
- use the Service for any unlawful, fraudulent, or harmful purpose;
- upload or transmit content that is illegal, infringing, defamatory, harassing, abusive, or that violates another person's privacy or rights;
- collect or process another person's data without a lawful basis and, where required, their consent;
- provide dangerous, misleading, or unqualified health or medical advice;
- attempt to access accounts or data that are not yours, or breach or circumvent security or authentication;
- reverse engineer, decompile, scrape, or interfere with the Service except to the extent this restriction is prohibited by law;
- introduce malware, or overload, disrupt, or degrade the Service;
- resell, sublicense, or commercially exploit the Service except as expressly permitted.
We may investigate and take appropriate action, including removing content and suspending or terminating accounts, for violations.
7. User content & intellectual property
- Your content. You (or the coach, for client data) retain ownership of the content you create or upload — including workouts, plans, messages, photos, and form submissions ("User Content"). You are responsible for your User Content and for having the rights to it.
- License to us. You grant OneCoach a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process your User Content solely to operate, provide, secure, and improve the Service for you and (for client data) for the coach. This license ends when the content is deleted, except for residual backup copies overwritten on our normal cycle and for anything we must retain by law.
- Our IP. OneCoach and its licensors own all rights in the platform, software, design, trademarks, and other materials that make up the Service. We grant you a limited, revocable, non-transferable, non-sublicensable license to use the Service in accordance with these Terms. No other rights are granted.
- Feedback. If you send us suggestions, we may use them without restriction or obligation to you.
8. Subscriptions, billing, renewals, refunds & cancellation
- Billing via Stripe. Paid subscriptions are billed through Stripe. Card and payment-instrument details are handled directly by Stripe under its terms; OneCoach does not store them.
- Fees & renewals. Subscriptions renew automatically for the applicable period (e.g., monthly or annually) at the then-current price until cancelled. By subscribing you authorize recurring charges to your payment method.
- Price changes. We may change prices; we will give reasonable notice, and changes apply from your next renewal.
- Cancellation. You can cancel at any time; cancellation takes effect at the end of the current paid period, and you retain access until then.
- Refunds. Except where required by law, fees are non-refundable and cancelling does not entitle you to a refund of amounts already paid. Purchases made through the Apple App Store or Google Play are subject to that store's billing and refund policies.
- Taxes. Fees are exclusive of taxes unless stated; you are responsible for applicable taxes.
9. App-store terms
If you download the app from the Apple App Store or Google Play, you also agree to that store's terms, and the following apply.
- Apple (Licensed Application End User License Agreement). These Terms are between you and OneCoach only, not Apple. Apple has no obligation to provide support or maintenance for the app. To the extent permitted by law, Apple has no warranty obligation, and any claims relating to the app (product liability, legal or regulatory non-compliance, consumer protection, or IP infringement) are OneCoach's responsibility, not Apple's. You represent that you are not located in a US-embargoed country or on a US prohibited-parties list and will comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
- Google Play. Your use of the Android app is also subject to the Google Play Terms of Service and Google's related policies.
10. Health & medical disclaimer
The Service and any content within it (including coach-provided programs, workouts, and nutrition plans) are for general fitness and informational purposes only and are not medical advice, diagnosis, or treatment. OneCoach is not a healthcare provider. Always consult a qualified physician or healthcare professional before starting any exercise, nutrition, or weight-management program, especially if you have a medical condition, are pregnant, or have concerns. Never disregard professional medical advice because of something in the Service. You use fitness and nutrition content at your own risk.
11. Third-party services
The Service relies on third-party providers (including AWS, Stripe, Resend, Firebase Cloud Messaging, and our hosting/database provider) and may link to or integrate with other third-party services. We are not responsible for third-party services, their content, or their terms and privacy practices; your use of them is at your own risk and subject to their terms.
12. Disclaimers of warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements, or that any coaching content is accurate, safe, or effective. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.
13. Limitation of liability
To the maximum extent permitted by law:
- OneCoach will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms.
- OneCoach is not liable for coaching content or advice, or for the acts or omissions of any coach or client.
- Our total aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) EUR 100.
Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
14. Indemnification
You agree to indemnify and hold harmless OneCoach, its affiliates, and their officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; your User Content; your coaching services or advice (if you are a coach); your violation of these Terms or applicable law; or your infringement of any third party's rights.
15. Suspension & termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. Provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination. Data handling after termination is described in the Privacy Policy.
16. Governing law & dispute resolution
These Terms are governed by the laws of Dubai, United Arab Emirates, without regard to its conflict-of-laws rules. The courts located in Dubai, United Arab Emirates will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue. Nothing in this section affects any mandatory consumer-protection rights you have under the law of your country of residence.
17. Changes to the Terms
We may update these Terms from time to time. When we make material changes, we will update the "Effective date" above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after the changes take effect means you accept the revised Terms. If you do not agree, you must stop using the Service.
18. Contact
Questions about these Terms:
- Email: support@onecoachapp.io
- Operating entity: SMDF Company LLC-FZ, Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates
For privacy questions and data rights, see our Privacy Policy or contact support@onecoachapp.io.